![]() We can no longer afford to work in a vacuum, strategically or financially. But how do we truly understand the value of our decisions and the impact they have on other areas of the hospital? We must map the value stream (i.e., lay out every point in the process), from contracting to requisition, from distribution to inventory stockrooms and par areas, and from clinical end-user to sterile reprocessing (a lean management method). We should all have a solid understanding of how the supply chain impacts the efficiency of virtually everything in the hospital. Identify and understand how the work gets done By communicating with physician, nurse, and finance colleagues (who are also our customers) and listening to their concerns, we can make better, value-based purchasing decisions, and in turn, deliver better care to our patients. The supply chain professional is key to maximizing this value. Keeping patients healthy also has financial implications for our organizations: A substantial portion of healthcare reimbursements are tied to the quality of the patient (customer) experience. The health of our communities is paramount. Although our day-to-day tasks might not always seem like they involve actually caring for patients, the work we do in supply chain directly supports the efforts of caregivers. The supply chain customer really includes everyone who is affected by a piece of equipment or product-from the clinicians, finance, ancillary staff, and other support areas to the patients. ![]() But how does it apply to our daily supply chain activities? I’ve outlined the key principles of LSS and how you can incorporate them into your department’s operations. Perhaps most important, LSS can shift the way in which problems are handled and make them go from reactive repair to proactive prevention. When combined to create LSS, business processes can be improved through faster methods and better quality, which lead to increased customer satisfaction, cost-savings, and improved employee morale. Six Sigma reduces process variation it is about consistency. Lean is a system that works to eliminate waste, making processes faster and simpler to follow it is about doing more with less and speeding things up. Lean Six Sigma (LSS) is a combination of two process improvement methods.
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